Below are some frequently asked questions our customers have asked and some tips and advice we recommend. If you don’t see the question you have please don’t hesitate to give us a call or send us an email we will be happy to help you.
On European vehicles with synthetic oil blends, we recommend oil changes for about once every 10,000 miles or annually.
Nope, although it could help to speed up the process of getting your vehicle back to you if we know its coming. You can always call or use our online Appointments form to set an appointment for yourself. You are free to stop by anytime!
Sure. We typically recommend dropping off the vehicle so our team of technicians can take their time to ensure the repairs are completed properly.
You sure can! We designed our waiting area to be comfortable for our waiting customer. We have seating that is properly distanced and work stations so that you can feel right at home. We keep our waiting area clean and sanitized and make sure to keep plenty of complimentary snacks and refreshments on hand.
Our shuttle service is willing to drive you where ever you need to go. If you are willing to come a certain distance to come see us we are willing to shuttle you back and forth if you need the ride.
Motor City European Repair has a fleet of complimentary loaner vehicles for repairs.
We offer a 3 Year/36,000 Mile Nationwide Warranty on most of our repairs. With the condition of Michigan roads we only offer a 2 Years/24,000 Mile Warranty on our suspension and brake repairs.
- We follow all manufactured recommendations when performing repairs and maintenance on all the vehicles we service to prevent any future issues.
- Also because of the Magnuson-Moss Warranty Act of 1975, it is illegal for vehicle manufacturers or dealers to void a warranty or deny a warranty claim because of work performed by a non-dealer. Even if this happens, it does not void the warranty for the rest of your car.
We only use OEM parts when performing our repairs unless if an aftermarket option is available that corrects a manufacturer flaw. This should get you the same time and mileage out of the new parts as the original ones that were installed from the factory.
Unfortunately, this is one of the few items that we have to say no. Our insurance company would not give us any kind of coverage in the event of a part failure. For this reason and many others, we have a strict no customer supplied parts policy.
We are able to give estimates without seeing your vehicle on some items, but it is very difficult to give an accurate quote without seeing what the problem is. If you had your car at another shop and would like a free second opinion give us a call or come stop by.
No, we are happy to say that we are willing to service or repair most makes and models. We just happen to specialize on European vehicles and most other independent shops don’t like working on the vehicles that we see everyday.
Unfortunately no. Due to the fact that we are so close to most dealerships the manufactures will always give that business to their franchisees first.
In most situations the dealerships first priority is to sell as many cars as possible. Our first priority is to help keep our clients vehicles on the road for as long as they plan to keep it. We strive to offer the highest level of customer service and keep an open line of communication at all times.